Privacy Policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at shivannamilitaryhotel.in, or the Shivanna Military Hotel mobile application (collectively, “Shivanna Military Hotel Platform”) made available by Thaamboolam Food Masters LLP(“Shivanna Military Hotel”, “Company”, “we”, “us” and “our”),  a partnership firm established under the laws of India having its registered office at Mandavi square, Ground Floor, Dr VS Acharya Rd, Manipal, Karnataka 576104

The terms “you” and “your” refer to the user of the Shivanna Military Hotel Platform. The term “Services” refers to any services offered by Shivanna Military Hotel whether on the Shivanna Military Hotel Platform or otherwise.

At Shivanna Military Hotel, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by Shivanna Military Hotel and how we use it.

INFORMATION WE COLLECT FROM YOU

PERSONAL INFORMATION

We at Shivanna Military Hotel will only collect and use your personal information in order to make Shivanna Military Hotel better, faster, and more convenient for you. We will never disclose/sell/trade your personal information without your explicit consent or requested or required by law/court /government authority. Shivanna Military Hotel will collect the following personal sensitive information from you while transacting through Shivanna Military Hotel:


Name

Phone Number

Email Address

Address

Passwords

Mode of payment

The foregoing information collected from the users is put to the following use:

  • Information like Mobile no, e-mail address and postal address may be used for promotional purposes unless the customer/user “opts-out” of such use.
  • Customer name, address, phone number, and username are shared with applicable service providers like the restaurants and delivery staff etc., for the purpose of services for the customer/user.
  • Any information that is already known to the Shivanna Military Hotel prior to disclosure by the user shall not consider as personal information.

LOG FILES

Like many other Mobile Applications, Shivanna Military Hotel makes use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track users’ movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

We analyze the log files of our Shivanna Military Hotel Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and gather demographic information about our user base as a whole.

COOKIES AND BEACON

Shivanna Military Hotel uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

Children’s Information

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. Shivanna Military Hotel does not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that Shivanna Military Hotel has in its database the personally-identifiable information of a child under the age of 18, please contact us immediately at support@smhotel.in and we will use our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website, android app, and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than the website and android app.

Data Retention

We keep your information for as long as your account is active or as needed. We may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION

We may share your information that we collect for the following purposes:

  • With Service Providers: We may share your information with our service providers or business partners, such as payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys for us.
  • With Other Users: If you are a delivery partner, we may share your name, phone number, and address tracking details with other users to provide them with the Services.
  • For Internal Use: We may share your information with any present or future member of our “Group” (as defined below)or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
  • To fulfill the purpose for which you provide it.
  • We may share your information other than as described in this Policy if we notify you and you consent to the sharing.

OPT-OUT

When you sign up for an account, you are opting in to receive emails from Shivanna Military Hotel. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt-out of receiving certain administrative notices, service notices, or legal notices from Shivanna Military Hotel.

If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at support@smhotel.in. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able to offer you any or all Services upon such withdrawal of your consent.

If you come across any abuse or violation of the Policy, please report to support@smhotel.in

Consent

By using our website, you hereby consent to our privacy policy and agree to its terms.

Update

This Privacy Policy was last updated on: October 25th, 2022.

Should we update, amend or make any changes to our privacy policy, those changes will be posted here. Any privacy concerns should be directed to support@smhotel.in; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.